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06 TECHNICAL SUPPORT

Keep every deployment
running with confidence.

From commissioning to long-term operations, our engineering team provides clear, timely and traceable support for stable systems and fast resolution.

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01 SERVICE PATH

Find the right support
from here.

Choose a service entry to review the details or send a project request. We will use the model, symptoms and delivery location to plan the next step.

01

After-sales service

Diagnosis, remote assistance, parts replacement and field service.

View service details ↗02

Warranty policy

Review coverage, response timing and the information needed for a request.

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Downloads

Find brochures, manuals, firmware and drivers by file type.

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02 AFTER-SALES SERVICE

After-sales service

Jinzhi Intelligent supports servers, storage, edge compute and accessories from acceptance through daily operations. Please prepare the model, serial number, symptoms and logs so the engineering team can locate the issue quickly.

Remote diagnosisWork through email, phone or a remote session to isolate hardware and system issues.
Parts coordinationArrange repair or replacement based on the failed part and warranty status.
Project supportTrack OEM / ODM delivery, documentation updates and validated versions.

03 WARRANTY POLICY

Warranty policy

Standard products include limited warranty support. The exact term and coverage follow the contract, order and warranty certificate supplied with the system.

  • Confirmed failures during the warranty period receive remote support, repair or component replacement.
  • Failures caused by unauthorized modification, misuse, accident or natural disaster may fall outside free warranty coverage.
  • Warranty requests should include the model, serial number, purchase information and failure description.
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04 DOWNLOAD CENTER

Product resources

Resources are maintained by the support team. When no published URL is configured, example entries are shown so you can preview the final layout.

05 NEED HELP?

Put the question
in expert hands.

If you cannot find the right resource, share the model, project stage and issue details. Our team will respond on business days.

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